Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Our Dragonfly, LLC, a limited liability company organized under the laws of the State of Indiana ("Company," "we," "us," or "our"), governing your access to and use of the Karing mobile application, website, and all related services (collectively, the "Service").

By downloading, installing, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization or entity, you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization.

Description of Service

Karing is a caregiving management platform designed to help caregivers, families, and self-advocates track, manage, and understand care-related information for their dependents. The Service includes:

• Daily logging tools for behavior, sleep, nutrition, therapy sessions, interventions, and care records
• AI-powered insights, pattern detection, and trend analysis based on your logged data
• Report generation tools for sharing care summaries with healthcare providers, schools, and insurance companies
• Appointment scheduling, tracking, and reminder features
• Secure document storage for medical records, care plans, IEPs, and related documents
• Family sharing features allowing multiple caregivers to collaborate on a dependent's care profile
• An AI assistant for conversational logging and care-related inquiries

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and we will not be liable for any such modification, suspension, or discontinuation.

Eligibility

To use the Service, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using the Service under applicable law
• Not have had a previous account terminated by us for violation of these Terms

The Service is intended for use in the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with your local laws.

Use by Minors: The Service is not intended for direct use by individuals under 18. However, adult users may create profiles for minors in their care (such as a child or dependent with a disability or medical condition) as dependents within the app. The adult account holder is solely responsible for the accuracy of information entered about dependents and for ensuring appropriate consent has been obtained.

Account Registration & Security

To access most features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information to keep it accurate
• Keep your password confidential and not share it with any third party
• Be solely responsible for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account at hello@karing.io

You may not create an account using a false identity, impersonate another person, or create multiple accounts for abusive purposes. We reserve the right to suspend or terminate accounts that we reasonably believe have been created fraudulently or in violation of these Terms.

We are not liable for any loss or damage arising from your failure to protect your account credentials. You are responsible for all actions taken through your account, including actions taken by family members or others you have authorized to access the Service through your account.

Subscription & Billing

Subscription Plans

Karing offers a Premium subscription plan at $8.99 per month, billed monthly, following the expiration of any applicable free trial period. Pricing is subject to change with advance notice as described in Section 21.

Billing & Payment

• Subscriptions are billed on a recurring monthly basis on the anniversary of your subscription start date
• Payment is processed through Apple In-App Purchase and Google Play
• By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel
• All fees are in U.S. dollars unless otherwise stated
• You are responsible for all applicable taxes

Failed Payments

If your payment fails, we will attempt to process it again within 7 days. If payment remains unsuccessful, your account may be downgraded or suspended until payment is resolved. You will retain access to your stored data during any suspension period of up to 90 days.

Refund Policy

All subscription fees are non-refundable, except as required by applicable law or as expressly stated herein. We do not provide refunds for partial months. If you cancel your subscription, you will retain access to Premium features until the end of your current billing period.

If you believe you were charged in error, contact us at hello@karing.io within 30 days of the charge and we will investigate promptly.

[NOTE TO ATTORNEY: If distributing through Apple App Store or Google Play, refund policies may be governed by those platforms' terms. Confirm applicable refund rules.]

Cancellation

You may cancel your subscription at any time through the app's Profile settings or by contacting us at hello@karing.io. Cancellation takes effect at the end of the current billing period. We do not charge cancellation fees.

Price Changes

We may change subscription pricing with at least 30 days' advance notice via email and in-app notification. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.

Free Trial

We offer a 7-day free trial of the Premium subscription to new users. The following conditions apply:

• The free trial is available to new users only — one trial per person and per household
• No credit card is required to begin the free trial
• At the end of the 7-day trial period, you will be prompted to enter payment information to continue using Premium features
• If you do not subscribe at the end of the trial, your account will remain active with limited access to your stored data, but Premium features will be disabled
• Your logs, documents, and data will be preserved for 30 days after trial expiration without a subscription
• We reserve the right to modify or discontinue the free trial offer at any time

Acceptable Use

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:

Prohibited Conduct

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Enter false, misleading, or fraudulent health information about any individual
• Use the Service to harm, harass, threaten, or exploit any individual, including dependents
• Attempt to gain unauthorized access to any part of the Service, our systems, or other users' accounts
• Use automated tools, bots, or scrapers to access or extract data from the Service
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Circumvent, disable, or interfere with any security or access control features
• Upload or transmit malware, viruses, or any other malicious code
• Use the Service to collect or harvest personal information about other users without their consent
• Resell, sublicense, or otherwise commercially exploit the Service without our written consent
• Use the Service in any manner that could overburden or impair its infrastructure
• Impersonate any person or entity, including our employees or representatives
• Upload content that is defamatory, obscene, or that violates any third party's rights
• Enter medical information about individuals who have not consented to such data collection

Reporting Violations

If you become aware of any misuse of the Service or violation of these Terms, please report it to us at hello@karing.io.

Health Information Disclaimer

Specifically, you acknowledge and agree that:

• The AI insights, pattern detections, and reports generated by the Service are for informational and organizational purposes only and do not constitute medical advice
• You should always consult a qualified healthcare professional for medical questions, diagnosis, and treatment decisions
• The Service is not a substitute for professional medical judgment, and you should not delay or disregard professional medical advice based on anything you read in the Service
• In a medical emergency, call 911 or your local emergency services immediately — do not rely on the Service for emergency care
• The accuracy of AI-generated insights depends entirely on the accuracy and completeness of the data you enter — we make no warranty regarding the accuracy of any analysis
• Reports generated by the Service are organizational tools to assist your conversations with healthcare providers — healthcare providers should independently verify all information
• We are not responsible for any health or care decisions made in reliance on information provided through the Service

HIPAA Acknowledgment

You acknowledge and understand the following regarding health information and HIPAA:

• You are responsible for ensuring you have appropriate legal authority and consent to enter health information about any dependent into the Service, including minors and adults who may lack decision-making capacity
• If you are entering health information about another adult, you represent that you have that person's consent or are legally authorized to act on their behalf (e.g., as a legal guardian, healthcare proxy, or power of attorney)
• You are solely responsible for the accuracy of all health information you enter into the Service
• You agree not to enter health information about individuals without appropriate authorization to do so
• When you share reports or grant family access, you are authorizing that disclosure of health information and are responsible for ensuring such disclosure is appropriate and lawful
• You agree to use the Service in compliance with all applicable federal and state health information privacy laws, including HIPAA where applicable

Our data handling practices are described in our Privacy Policy. By using the Service, you acknowledge receipt of our Privacy Policy and our HIPAA Notice of Privacy Practices.

User Content

Your Content

The Service allows you to submit, upload, store, and share information, data, text, documents, and other content ("User Content"). You retain all ownership rights in your User Content.

License to Us

By submitting User Content to the Service, you grant us a limited, non-exclusive, royalty-free, worldwide license to access, store, process, and display your User Content solely for the purpose of providing the Service to you. This license terminates when you delete the content or close your account.

We do not claim ownership of your User Content. We will not use your personal health data or care logs for advertising, training AI models (without separate explicit consent), or any purpose other than providing and improving the Service as described in our Privacy Policy.

Your Responsibilities

You are solely responsible for your User Content. You represent and warrant that:

• You have the right to submit the User Content and to grant us the license described above
• Your User Content does not violate any third party's rights, including privacy rights, intellectual property rights, or HIPAA rights
• Your User Content is accurate to the best of your knowledge
• Your User Content does not contain malware, viruses, or other harmful code

Content Removal

We reserve the right to remove any User Content that we determine, in our sole discretion, violates these Terms or applicable law. We will make reasonable efforts to notify you before removing content unless doing so would be harmful or legally prohibited.

Family Sharing & Care Team Access

The Service allows you to invite other individuals ("Invited Members") to access a dependent's care profile using a unique family code. The following terms apply to family sharing:

• As the primary account holder, you are the "Care Administrator" and are solely responsible for managing who has access to the dependent's profile
• By sharing a family code, you authorize Invited Members to view and add logs, documents, and information about the dependent
• You are responsible for ensuring that all Invited Members have appropriate consent and authorization to access the dependent's health information
• You may revoke any Invited Member's access at any time through the Family Access settings in the app
• We are not responsible for unauthorized sharing of family codes or unauthorized access resulting from your sharing of access credentials
• Invited Members who accept an invitation agree to be bound by these Terms and our Privacy Policy
• You represent that you have the legal authority to share the dependent's health information with each Invited Member
• If you are inviting a healthcare professional (such as a therapist), you are responsible for ensuring this sharing complies with applicable HIPAA authorizations and professional regulations

Intellectual Property

Our Intellectual Property

The Service, including all software, algorithms, AI models, user interface designs, graphics, logos, text, and other content created by us ("Company Content"), is owned by or licensed to Our Dragonfly, LLC and is protected by copyright, trademark, patent, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial caregiving purposes.

Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of the Service or Company Content
• Reverse engineer or attempt to extract the source code of the Service
• Use our trademarks, logos, or brand elements without our prior written consent
• Remove or alter any copyright, trademark, or other proprietary notices
• Create derivative works based on the Service or Company Content

Feedback

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us an irrevocable, perpetual, royalty-free license to use that Feedback for any purpose, including improving the Service, without any obligation to compensate you.

Karing Trademarks

"Karing" and related logos and marks are trademarks of Our Dragonfly, LLC. You may not use these marks without our prior written permission.

Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

Our Privacy Policy describes in detail how we handle your personal information and Protected Health Information (PHI), including our HIPAA compliance practices, data security measures, breach notification procedures, and your rights regarding your data.

You can access our Privacy Policy at karing-privacy-policy.html. If you do not agree with our Privacy Policy, please do not use the Service.

Third-Party Services

The Service may integrate with or link to third-party services, platforms, and applications. These third-party services are not controlled by us, and we are not responsible for their content, privacy practices, or terms of service.

• App Store Platforms: Your download and use of the Service through the Apple App Store or Google Play Store is subject to those platforms' terms of service
• Payment Processors: Subscription billing is handled by Apple In-App Purchase and Google Play, subject to their terms and privacy policy
• Calendar Integration: Syncing with your device calendar is subject to your device platform's privacy policies
• Telehealth Links: We may facilitate links to telehealth sessions, but we are not a party to those sessions and are not responsible for the services provided by telehealth providers

We encourage you to review the terms and privacy policies of any third-party services you use in connection with Karing.

Disclaimers

Specifically, we do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Any AI-generated insights, reports, or pattern detections will be accurate, complete, or suitable for any particular purpose
• The Service will meet your specific caregiving needs or those of your dependent
• Defects in the Service will be corrected
• The Service or its servers are free of viruses or other harmful components
• Data stored in the Service will never be lost or corrupted (though we maintain backups and take precautions)

You assume all risk associated with your use of the Service and any health or care decisions made in connection with information provided by the Service.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Limitation of Liability

The limitations above apply regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Some states do not allow the limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such states, our liability is limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Our Dragonfly, LLC, its members, managers, officers, employees, agents, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or inability to use the Service
• Your violation of these Terms or any applicable law or regulation
• Your User Content, including any claims that your User Content infringes or misappropriates any third-party rights
• Your violation of any third party's rights, including privacy rights or health information rights
• Your unauthorized sharing of health information about a dependent, including violations of HIPAA
• Your use of the Service in connection with healthcare decisions or medical situations
• Any dispute between you and a family member, care team member, or healthcare provider related to your use of the Service

We reserve the right to assume exclusive control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You may not settle any claim without our prior written consent.

Dispute Resolution & Arbitration

Informal Resolution First

Before initiating any formal dispute resolution, you agree to contact us at legal@karing.io and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your written notice.

Binding Arbitration

If informal resolution fails, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, not in court, except as provided below.

• Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules
• The arbitration will be conducted in Ripley County, Indiana, or via video conference if both parties agree
• The arbitrator's decision will be final and binding, and may be entered as a judgment in any court of competent jurisdiction
• The party initiating arbitration is responsible for the filing fee; we will bear all other arbitration costs for claims under $10,000

Class Action Waiver

Exceptions to Arbitration

The following claims are excluded from arbitration and may be brought in court:

• Claims for injunctive or other equitable relief to stop unauthorized use of intellectual property
• Claims within the jurisdiction of small claims court
• Claims required to be resolved in court by applicable law

Opt-Out Right

You may opt out of the arbitration agreement within 30 days of first accepting these Terms by sending written notice to legal@karing.io with the subject line "Arbitration Opt-Out." Opting out does not affect any other part of these Terms.

[NOTE TO ATTORNEY: Arbitration clauses in healthcare/HIPAA contexts may have specific requirements. Confirm that this clause is enforceable in your jurisdiction and complies with applicable consumer protection laws.]

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions.

For any disputes not subject to arbitration, you and we consent to the exclusive jurisdiction of the state and federal courts located in Ripley County, Indiana.

Nothing in these Terms limits either party's ability to seek emergency equitable relief from a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

Termination

Termination by You

You may terminate your account at any time through the "Delete Account" feature in the app or by contacting us at hello@karing.io. Upon termination, your right to use the Service will immediately cease and your data will be handled in accordance with our Privacy Policy.

Termination by Us

We may suspend or terminate your account and access to the Service immediately and without prior notice if:

• You breach any provision of these Terms
• You engage in conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties
• You fail to pay applicable subscription fees
• Required to do so by law or a governmental authority
• We elect to discontinue the Service

Effect of Termination

• All rights granted to you under these Terms will immediately terminate
• You remain responsible for all fees accrued prior to termination
• We will handle your data in accordance with our Privacy Policy and applicable data retention requirements
• Provisions of these Terms that by their nature should survive termination will survive, including Sections 8, 9, 12, 15, 16, 17, 18, and 19

Data Access After Termination

After account termination, you may request a copy of your data within 90 days by contacting us at legal@karing.io. After this period, your data will be deleted in accordance with our Privacy Policy, subject to legal retention requirements.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you via email at least 30 days before the changes take effect
• Display a prominent in-app notice for at least 30 days before the changes take effect
• For changes that materially affect your rights regarding health data, provide at least 60 days' advance notice

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service prior to the effective date. You will not receive a refund for any prepaid subscription period if you choose not to accept updated Terms.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company.

Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets, upon notice to you.

Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of God, pandemics, war, terrorism, government actions, power failures, or internet outages.

Notices

Legal notices to us must be sent to legal@karing.io or by certified mail to PO Box 131, Batesville, IN 47006. We will send notices to you at the email address associated with your account.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Language

These Terms are written in English. If these Terms are translated into another language, the English version will control in the event of any conflict.

Contact Us

If you have any questions, concerns, or disputes regarding these Terms, please contact us: